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How do you let the law enforcement officer know they are dealing with a person with a hearing-impairment??

The news is full of situations where law enforcement are being put in harms way, by individuals refusing to comply with simple commands during routine stops...DO YOU KNOW WHAT YOU SHOULD OR SHOULDN'T DO????

The news has also reported on the tragedy that can occur when a law enforcement officer misunderstands a hearing impaired persons gesturing and not following directions as placing them in immenent danger. We can't count on law enforcement departments thin budgets providing more training for officers. Training them about hearing impairment, deafness, and Deaf culture is wonderful. BUT how can an officer tell if you are gesturing because you are a threat or you are gesturing trying to tell them you are hearing-impaired???



Below is a copy of the trascript of Lt. James Campbell's presentation



JANUARY 14, 2017,
12:30 P.M. MT

PO BOX 278
This is being provided in a rough draft format. Communication Access Realtime Translation (CART) is provided in order to facilitate communication accessibility and may not be a totally verbatim record of the proceedings.


Thank you for this opportunity. I'm usually shy, but I'll take this opportunity to say a few words.
Can you hear me?

>> Hello, and welcome to HLAA meeting. Thank you for coming, and those of you who brought food.
We have Officer Jim Campbell from Brentwood police department.
He will be explaining to us about how driver safety and how not to be shot (LAUGHTER).

>> Thank y'all very much and I do appreciate the opportunity to be able to come speak with you for a few minutes today and go over a few things when you may have the opportunity to interact with the police, and things that you can do to help us when we are trying to communicate with you so we are able to ‑‑ better able to communicate with one another.
We're going to go over a few things today. I'm going to start off by going over a few things you can do to help us if you were to, say, encounter a police officer, most likely on a traffic stop.

We'll touch over a few things there.

And then also I figure, you know, a lot of people really don't understand what we do and all the things that go through our minds but rather quickly but I'm going to take you through a basic traffic stop and the things that we think about as our mind is going through a lot of different things, but it happens very quickly, just so you have an idea from our perspective of what we go through each and every day. But once again, I do appreciate the opportunity to come and speak with you today and at the end if you have any questions I'd be more than willing and very happy to answer those questions for you.
Before I do start off though, you know, I was thinking of some things that each and every one of you, things that you could do to help law enforcement in your area.

Routinely a lot of different organizations come you to our police department to speak to us about various things.
That is something that you ‑‑ I think it could be ‑‑ it would be very beneficial ‑‑ if you have the opportunity to contact your local police department in your area and go and speak with them about this type of a topic here, because as officers we train in many different areas. We're always looking how can we better serve the public. So we do have instances where we come across people that may be deaf or hard of hearing, people that are blind, people that may be an amputee, and we do come across these from time to time, and it does ‑‑ if we're not aware of it, it could potentially present a problem, and I've been on stops before, actually I've come across people that could not hear, and until we determined that, we may think that, once again, as you see a lot of stuff going on the news today about compliance issues. So that's something that you guys could do and it would be really beneficial, I think, is if you would seek out your local departments. To just go speak during the officers during one of their roll calls because every day we have roll call where we train on different topics, discuss different things. You could go in there in just five or ten minutes, be able to sit down and speak with those officers and tell them about some of the things maybe that you find maybe a hinderance to you or how you could interact better with them to make them, and all of us, more aware of situations that, you know, certain things that you may have to deal with that could be a hinderance when dealing with law enforcement. But that's something that each and every one of you could do and I think it would be very beneficial.
Also, I know my uncle Dennis ‑‑ yeah.

>> Mixed reviews. (chuckles).

>> He said something about he was I believe on the governor's board in reference to this issue, and I think that's a huge thing that could be done nationally, not just across Tennessee but nationally, you know, to identify ‑‑ in ways to identify maybe with stickers or something that you could place on your vehicle, doesn't have to be something that's big, but like I said, if it's something that's national and something ‑‑ this talk to law enforcement, it gives us something to look for. There's been different programs. People have placed different types of things on their cars. One used to be this car shouldn't be out past 12:00 at night, and by signing this, it gives law enforcement the opportunity or by legality to stop this vehicle. People used to do that because they're night owls, they don't have any reason to be out and if they are out it's more than likely somebody stolen or something is going on. It's something that I think is a good thing in law enforcement able to to identify yourself that way.
So what are some of the things you can do when you're pulled over as somebody who may be hard of hearing or deaf and how to communicate with law enforcement?

Well, the first thing you do is, nobody likes to see those flashing lights behind them. I've been doing this for 21 years. I'm in my 21st year right now. Let me give you a brief history. I started off we Brentwood police department in 1996. I started off, you know, just at the very bottom and like I said I'm in my 21st year now. Currently I'm with the Brent wood police department. I'm the day shift supervisor. I oversee everything in a occurs during the day shift. I have two supervisors that are sergeants underneath me, as well as nine patrol officers. I spend a lot of time inside but I do get to get out every once in a while. I still like to go out and play as we call it. But I do enjoy what I do. I enjoy being able to give back and serve the public, and I'm also responsible for all the training of brand‑new police officers that come into the department. I don't specifically train them but I oversee all aspects of their training as they go through the academy and as they come back and train with various officers for approximately 20 weeks. So one of the things that I always ‑‑ when we release an officer from training, the biggest thing that we try to tell them and teach them and have them remember is we have an opportunity and the biggest opportunity we have is to serve the public. I always tell them that I want them to be whatever they need to be that day for somebody that's coming to them. No problem is too small for us, no problem is too big. When somebody comes to us and asks for something as simple as directions, it doesn't matter if you're stopped out of the car to use the restroom or if you're eating, whatever you are, that person sees you as an answer to a question they may have or answer to their problems, and our responsibility to the citizens is to be able to help them and provide them with whatever assistance we can.
So I always tell them never have somebody leave you and have them feel that they were a burden to you, because we're here to serve the public and that's what we do.

So it's a great honor to be able to give back and serve and each and every day that's what I want our officers to remember.
So having said that, how do you react or what should you do if you're pulled over by the police department?
With the, the first thing you need to do, not just you but every citizen is acknowledge our presence, acknowledge that we're behind you and we're attempting to pull you over.
How do you do that? Well, first what you can do is reduce your speed. Now, who likes to pull ‑‑ I got a quick question. If an officer's behind you and you see blue lights come on, where should you pull over, to the right, left, straight, stop? Anybody?
To the right. I'm surprised everybody knows ‑‑ or I hope everybody knows that because notoriously people want to pull over whenever or stop in the middle of the road. But, yes, state law says to the right.
But we always expect the unexpected. Because a lot of times, you know, people sometimes they just panic or don't know or they just stop, so we always expect the unexpected.

What can you do? Well, first thing you can do is acknowledge us by putting your blinker on, turning on your four‑way lights, just letting us know that you do see us and that you do acknowledge that we're behind you. So now we're thinking, okay, this individual knows this. Sometimes people may not feel comfortable stopping right there where they're at. May ab lot of traffic or there may not be a safe place in their mind, but that's okay as long as we know, hey, this person's acknowledging us. They put their blinker on, four way hazards. They're looking for a safe place. You hear many times women at night, they feel afraid, they may be in a dark place where they don't feel comfortable pulling over. We offer them the same type of advice. Just acknowledge us. Slow your vehicle speed somewhat, turn on your flashers and proceed to a safe place. You can pick up your phone, call the police department, say I'm being stopped by somebody, I think it may be an officer, I'm not sure. I'm afraid where I'm located at is dark. I want to go to a heavily lit area. Your dispatcher should know that most likely you're going to probably be routed to the local department where your phone's coming from. Every once in a while if you're close to a border, it may go to a different agency. Just tell them where you're at. Yes, ma'am?
>> What do you suggest we do if we think we might be followed (Away from microphone).
>> We can call 911.

>> A lot of ‑‑ I don't know, some departments ours has more information comes up where you can speak and like deaf people with different things on their phones, or different applications that they may be able to use, but even if you can't call 911, as long as you acknowledge us by slowing down reducing your speed and turning your blinkers on, you give us information knowing that this individual is just now trying to proceed to a place where they feel safe. So if somebody's trying to get away from us or they're drunk or something of that nature, most likely they're not going to do any of this stuff. That's going to change our response at that time. But as long as you're trying to indicate that you do acknowledge us, then it puts us ‑‑ it brings us down. We understand that they may be looking for a place. So we're not going to be height end in the sense where we would be totally disregarding.
>> If you don't mind holding your questions until after we're done. We'll do all the questions towards the end, okay?

>> So next, okay, you acknowledge us for trying to stop. What do you do then? Look for a safe place to stop. Don't stop on the crest of a hill, don't stop in a narrow road. Look for a safe place, but really that's our job as law enforcement officers. We're not going to try to stop you in an unsafe place, but sometimes by the time we picture where we're going to stop you in our minds and we start to do that and then by the time we get a response back, then maybe that location has changed where it's unsafe. So at that time it would be up to you to just pull somewhere that may be safe. You can continue down the road but go slow.

What do you do once your vehicle comes to a stop? A lot of these things are what everybody needs to do for safety reasons.
Turn on your dome light. If it's at night. If it's during the day, it's okay, it's going to be well lit. But at night turn your dome light on. Roll your window down. And then simply place your hands on the steering wheel.
I know a lot of people try to be helpful, they'll start trying to get their wallet or registration or insurance card from the glove box, and I know most of the time people are trying to be helpful. And people don't have an ill intent, but really what we want you to do and what we want to see is just turn your light on, roll your window down and place your hand on the steering wheel where we can see them. Because in law enforcement we know that hands are what hurts, are whether a can hurt us. So as long as we can see your hands we feel like we have somewhat of a control of a situation.
So now we come up to the car, approach.

What can you do at that time? I don't know if anybody here possibly carries some type of a card with them that says maybe that they have difficult hearing or they may be deaf. Yes, something like that is grate. I would recommend that each one of you keep one of those cards available to you, whether it be on the dash or in the door pocket, but really if you have a small card you can keep right by your driver's license, because a lot of times when you approach, what's the officer going to say? Eighty‑two he is going to tell you my spiel is I walk up to the car and I tell them, hello, I'm Lieutenant Campbell with the Brentwood police department. The reason I stopped you today is for whatever it may be and I say may I please see your driver's license, registration and proof of insurance.

That's typically what I say. I say over and over.

At that time when you get your driver's license you can have that card with you and hand it to them together at the same time. I would just have that somewhere redly accessible, and like I said sometimes people may put it in their door pocket or somewhere else but if you do start reaching for it prior to us getting up to your vehicle, our mind starts running what are they reaching for: You just never know these days unfortunately. So have that readily available to give to us.

I don't know if anybody in here carries a notepad and a pen because that may be another good source able to to communicate with us. Just have a piece ‑‑ like I said a small notepad and pen in the car. So once you make us aware and make that known to us, anyone we're able to communicate better with you at that time.

We really have all day long when it comes to traffic stops. I know a lot of times people are like what's taking so long, I got somewhere I need to be. But really we're not in a hurry if we need to assist you in some way or we'll take any amount of time or we can to explain something to you so we can communicate to you. So have that note bad in a pen or something readily available in the car to you. Just make us aware. I know a lot of times there may be situations where an officer may give commands from outside of his vehicle before he approaches. That's something we have to learn to be able to identify. There's been situations where I've been involved in where we had ‑‑ one time we had a stolen vehicle and there was two individuals in that vehicle and we actually stopped.

Now, when you come across a stolen vehicle, you don't approach it. What you're usually met with is two or three officers with their guns out trained or pointed towards the vehicle giving the passengers commands of what we want them to do. But that would be hard for y'all because you can't hear us. And as officers, what do we do when somebody's not listening to us? We keep saying it and we keep saying it. We keep telling them and in our minds they're not compliant. So the best thing that you can do, if you are ever just for your knowledge,s if you're ever in a situation where officers are giving you commands from a distance, just put your hands where we can see them, because this is something probably out of the ordinary, it's something not just basic traffic stop but if the car's up here and the officer's back here and he's yelling at you to do something, it's not a simple traffic stop. They think something else is going on. It's probably information that we've received, whether it be real or false information, but we're acting on information that we have been given.

So what you can do at that point is is just acknowledge and you may do something that ‑‑ just point but really just keep your hands out and at that point the officers can contain to process what's going on. You may have certain people that do certain things that the officers are telling them to do, so if you see somebody step out of the car and they're not going to call everybody out together. They usually get everybody at one person at a time. Let that person ‑‑ if you're with somebody that does hear, they're following the directions of the officer, let them do that. And then as it continues to progress, then they're going to call you out of the car. Like I said, it's something that we have to be able to determine as officers what's going on.
And through time we'll get there, but like I say, it takes time. So don't become inpatient. That's where we come into play. We can't become inpatient either. We have to work together.

And what happens is it's either somebody in the car becomes inpatient or we do and it escalates. That's not what we want to happen. We train our officers to be slow and as long as you are aware of that, it helps us all.

So you give the officer the information and start communicating with them and then the officer's going to understand and going to go about explaining to you as best he can how right down ‑‑ if he feels like he can't communicate with you, most of the time he can read lips fairly well. We may communicate with you that way, but we may write stuff down too. But we're here to help you as best we can. Because at the end of the day we want you guys to go on your way safely and we want to go on our way safely and finish our tour and go back home to our families safely.
So as I said I think one of the great benefits that each and every one of you could do here seek out a law enforcement department in your community and just take a few minutes and go speak with them. Make their officers aware there a there's things out there that occur, things than and some of the things that you have had to deal with possibly when encountering law enforcement, things we may not ever think of. Because most of the time we don't run into this that often with lots of people speaking different languages. We've dealt with this many times, we have a lot of Hispanics that live in the community and sometimes we have Asians that live in the community, and their children may speak English but a lot of times we find out, you know, the parents don't and a lot of the workers these days that have come over from Mexico or different areas. So we have a hard time communicating with them. We know a few simply words and we have some officers in our department that speak fluent Spanish or some other languages, but overall those are few and far between.
We have language lines that we can utilize where we can cull to try to be able to communicate with others, but right then and there it doesn't always help on the side of the road. It's up to us to understand some of the difficulties and we've dealt with this many times. So we just have to slow down and be able to basically arrive at something at the very end that's going to be able to assist you and you can assist us with it as well.
Any questions in reference to that or anything that you can think of that I didn't cover of things that you can do to help us or how we can help you?
Yes, sir.

>> Do you have any training and understanding in dealing with deaf blind individuals?

>> Deaf/blind individuals.

You know, really we haven't had anything specific directly towards, you know, that specific area. What it comes ‑‑ like I was saying before, we try to take each and every opportunity we have to encounter somebody and we have to try to learn to be slow about how we respond sometimes. We haven't had any specific or specialized training in that regard, no, sir.

>> Okay.

Second question I have, with identification, whether a person is defy, defy‑blind, or hard of hearing on the driver's side in either front, back, or both be assistant to the officer.

>> Well, yes and no. It would assist us if we had that information. But prior to having your driver's license we still wouldn't have any of that knowledge. That's why I think it's very good to keep something that's readily available somewhere close proximity to, you know, your steering wheel or in one of the little cubby holes where you don't have to reach where you can have it in your hand. But once again it goes back to if they create something nationally where we could quickly and easily identify that was something across the board just like a specific driver's license or a placard, everybody knows what a handicap placard looks like; is that correct? Well, it's the same thing. If something could be created that would assist you or would assist us in being able to identify, then that's better than even something on a driver's license. Because that takes time for us to be able to know that, but as soon as you stop a car and see a handicap placard, we know that person has some type of disability which allows them to park in a specific location. So this is a little bit different but it's still something that's easy to identify.

>> I have experience with airport security in December.

>> Yes, sir.

>> And they were not understanding that I am very hard of hearing, and they were not speaking loud enough for me to understand then what they were saying.

>> Right.

>> Is that's why I ‑‑ some type of identification needed so they will understand how to handle the situation.

>> I do agree it would be something good, not saying you can't have something put on a driver's license or some type of form of identification that could assist in certain situations, but as you're out and about in the motoring public it would be better to have something that's not just on your driver's license but it goes above and beyond that as well.

>> Thank you.

>> Yes, ma'am?

>> In dealing with something on the license plate, one of the concerns in the deaf community and people that I have talked to is having something like a handicap sympathy bottle on the license plate can actually make a deaf person a target if other people knee what it meant. So my question is, do officers for a typical routine traffic stop, do they run your license plate so if there was kind of a flag associated with the plate number, would they have that information as they're pulling you over?

>> Typically they do. Not always, but typically they do, and that's what I was going to get into here in just a basic traffic stop in a second. But, yes, I personally think that would be excellent idea and it would once again go back to training on the law enforcement officer's part and having that information available prior to stopping a vehicle. Because most of the time we do run the tag, either we run it through our dispatch center or we all have mobile laptops in our vehicles or we run tags to see what the tag comes back to prior to stopping you. It could say individual maybe, you know, deaf or hard of hearing or any other disability they may have.

And I agree with you on your first point, because I had thought of that as well, on a license plate itself I wouldn't want any identification on there that would indicate that. Because yes, unfortunately there's people in the world today that prey upon individuals of all different walks of life and they look for anything they can. So there is a possibility that you could present yourself as a target that way.

>> My second part of my question is, if we had such as the placard she has and it's like in our visor, as we're putting our hands up put down our visor, is that something an officer would look to see.

>> Maybe, maybe not. I'm a little bit shorter. I may be able to see it easier. Some of the tall guys, probably not. But with it being right there, it would be very easy to pull it down and just have it in your hand. You're not reaching down, you're reaching up. So the movement is very minimal. So I think that's a great idea placement for it.

>> So that or maybe set it ‑‑ because if you get pulled over, just set it over the steering wheel with your hands on it.

>> Or you could hold it between your fingers. Even the small cards, I keep certain cards, like the Visa plastic that comes up by your pillar to shove it in the corner like a business card or something, you could even pull it out there. Just have it in your hands. Something as simple as that.

>> My question is kind of piggy backed off hers.

>> Okay.

>> Is there are TTY tags that when they first came out was fairly popular among the deaf and hard of hearing but because what she said in the second part of her question, the deaf and hard of hearing became targets.

>> Right.

>> And I guess part of my question is there is some national tag out there for the deaf and hard of hearing called TTY tags but I've been pulled over with those tags many times, not recently, but several counties, Montgomery, Davidson, and I thought it was a typical thing that if you got pulled over the police officers would run the tag, but many times they come up to my window and seemed to be surprised that they were dealing with a deaf driver.

>> And like I said ‑‑

>> Unfortunately those tags do cost more than your standard tags so many deaf and hard of hearing are not wanting to get those tags because they are, one, more expensive.

>> Right.

And that's where I think, you know, maybe even a national push of public awareness, officer awareness because a lot of officers don't have any specific training on some of those. We may not even know what that is if it doesn't say anything in particular.
Like I said, there's no standard, you run a tag, look at all the information and then you approach. Sometimes people just pull a vehicle over and approach and they get the information and come back. But typically we train to run the vehicle. It's an officer safety thing. We want to know who we're stopping. I like to do that because usually when I get up to a car I like to identify or address the individual by the name, if I can pronounce it.

>> I know we talked about traffic. Arm police officer had to be dispatched at a person at a home and is deaf there, do you have any information or just like I said every cop have a laptop they have to dispatch, are you utilizing the smart 911 that has the information and is it beneficial?

>> Thank you for asking that. Smart 911 is something that is fairly new. A lot of pages still don't have it. Brentwood does and we were one of the first in the state to have the smart 911 system. What that is you have the opportunity to go ahead and put specific information that is related to you and your family and your address into her database system that we have access to. Everybody doesn't have access to it but law enforcement does. So it helps us to understand if there's specific needs at a specific residence who resides there and anything special we may need to know. We keep a log of every house that we've ever been to any ways so we know all the type of history that has come out of a specific residence, even from before. So if you just recently moved into a location we'll have history on the information that maybe lived there before you if we responded. It could have been a burglary alarm, a theft report, whatever. We have information on that. But the smart eleven takes it one step further and it gives us some information, medical history, disabilities, things like that. We do know when we go to a residence things or typical issues we may culminate across in order to help us prior to responding there, and our dispatchers give us that information prior to our rival so we know how certain challenges that we may be presented with when we arrive.

Yes, sir?

>> (Away from microphone).
I know many times when my mom is stopped ‑‑  cops will ask me to either interpret or they'll just ask me to do things. What's the typical training on that? Do y'all have ‑‑ is there like a national training, like an academy or they teach basic sign?

>> For officers themselves?

>> Yes.

>> Typically we don't have any specialized training when it comes to signing or being able to communicate. Like I said there's a lot of different training that we go through but that's not one of them. That would be trying to learn a whole bunch of languages as well.
Some officers they may have a bit of training for personal reasonings, maybe somebody in their family that has difficulty hearing so they may know, but a lot of times even when we come across individuals from different countries we do look for individuals in the car that may be able to speak English to be able to translate for the driver or find somebody that can communicate the best with us. If you're in the car with your mother, that would be something typically we would do. We would try to communicate with you believing that if you reside with, you know, your mother that you may have some form of sign language training or some ability of that nature. So we would typically try to communicate with a you on a situation like that.

>> I have a question.
The green piece of paper she had with the idea, if we were to put it in a visor, so if we pull over on the side of the road and the police officer is coming, when should we take it out of the visor to give it to the police officer?
>> What I would say, as soon as you pull over to the right side of the roadway, your hands are ‑‑ you're going to roll your window down and put your hands here but the your visor's right here. I would just reach up there and grab it and just come down to the steering with it. It's a very small limited movement. Your hands are going to be up any ways where we wanted to be so we can pretty much see that it's only, what, nine, 12 inches maybe at the most where you grab it. It's different than if you're trying to reach down here ore you're digging here. So here it's not really a big deal just to come up and grab it, come back down. You can do that like I said as soon as you pulled over.

>> Okay.

>> Yes, sir?
>> I've been out driving in the country at a high speed. Police officers caught me. And.
Shame on you. I'll motion that I'm deaf and they'll still keep on talking to me. I'm like what am I supposed to do then? I'm stuck. There's nothing for me to do.

>> Shame on you, shame on you. That's right. Doctors do talk to you. They have tried talking to you and they did try writing to me ‑‑ I mean they didn't try to write. I didn't know what to do. I felt stuck.

>> That's where you know it takes time on our part and it should ‑‑ and it goes back to the training that we received to be able to identify those issues that may arise because we never know what we're going to come across when we stopped the peek. So at first when somebody acts like they can hear, what do we typically do?
Can you hear me? You know, you talk louder. It's the same way when we stopped many ‑‑ like I said people from the Hispanic community and lot of them don't speak English, so what do we do? We talk louder and start putting Rs on everything. Is this your carro, and they're like (gesture).
It's up to us to be able to identify there's some type of a barrier that we need to get through. And that's where these cards in legislation and things like that could come into play. But in a situation like that I would try to make some type of ‑‑ if you don't have it, I would make some type of gesture. Say ‑‑ because I'm going to understand and I would hope that most officers would be able ‑‑

>> Well, that police officer at that time did not.

>> What community you did live? No.

>> This was in Dover Tennessee.

>> Well, that explained it.

>> Just kidding.
But that's where it's up to us to slow down and do whatever we can do to get through that barrier.
Every year we have a citizens police academy where we have numerous citizens come in and spend ten weeks with us, not ten full weeks but every Thursday for ten weeks straight they spend about three or four hours on the Thursday evening with the police department, watching everything and understanding and learning everything that we do from the little stuff to the big staff. We give them an opportunity to come and interact with us. We can do traffic stops in the parking lot where we put a vest on them and don't give them a real gun, we put them behind the wheel of a particular and then we went to make a traffic stop on a couple of us as we play citizens and I've done this for quite a few years and one of the best ones that I love to play is because a lot of people ‑‑ I've got a lot of Italian, I think I have a lot, I don't know how much really but a lot of people think that I'm part Hispanic as well. Even the Hispanic community as well. I played a driver who doesn't speak English. You get these citizens that come up up and they make had a traffic stop on me and I've got my Hispanic music on the radio and they ask for my driver's license and registration and I just look and go ‑‑ act like I don't understand and they get so frustrated with me. So we're aware that it does create a frustration but that's why as officers we have to understand that there's barriers we have to overcome and learn ways to overcome them. It is something we do discuss, I want y'all to know that and it's our job to be patient.
>> If you are afraid of the police, with interactions with the police, it would serve as well to be pro active and carry some sort of identification that would prevent that miscommunication. Everybody could take one home. It wouldn't be that hard to do but it sounds like you're saying that it would be good for us to be proactive and have some sort of information available.

>> It would be very good.

And like I said, go and speak with your local law enforcement community. Let them know some of the issues and concerns you have. Make them aware because there's great for us to have that knowledge and information.

>> (Away from microphone) Fort deaf people to go to the police department but I can tell you most of them will not do that.
So is there another ‑‑ I mean, I think part of the police department, it should be mandatory that they all understand all the different people, not just deaf people but also the people have that mental illness and other disabilities.

>> Yes, ma'am.

And there are, there are many different disabilities out there, and, you know, one of the biggest things that we ‑‑ it's amazing, you know, I didn't realize until I got into this profession how many people suffered different mental disabilities out there. It seems like it's gotten worse and worse. We deal with some of these individuals. And some we deal with time ask and time again. We call them our frequent fliers because we're there so much. But what happens is we learn how to deal with them sometimes and when we learn some of the things they go through so some of us are able to communicate with or have a better rapport over time because we do deal with them so much and we understand what they need, but sometimes it's those building blocks that help get us there so we can assist them.

We have a mother and daughter who live in our jurisdiction and when I started we were dealing with the daughter at that time. Now she's the mother and we're still dealing with her but now we're dealing with her daughter as well, with different mental diseases. We respond to their home regularly.
And we finally ‑‑ we tried so many different avenues because it was a resolving door. We weren't getting anywhere with them. We were continually going out there and then we needed to do an emergency committal but then they would just kick right back out after a couple days and notion was happening. We started trying to look at different avenues what can we do. We started bringing in people outside of the department. People that had specialization in certain areas of training to assist us and help us find placement for areas where we could help these individuals because we weren't doing any good when we would go out there sometimes every couple of weeks, sometimes months, it depended. We may go the long stretch where we didn't deal with them but then we would deal with them five times within a matter of a few weeks and when they make a threat of suicide or some other thing we don't have a choice but to commit them for an evaluation. But they get in and they're right back out. It's like a revolving door. A lot of advertisements unfortunately it just takes where we have to learn, okay, this isn't working, what else can we do. Who else can we bring into assist us because we need assistance. We need your assistance, people that have special training in certain areas assist us because unfortunately we can't ‑‑ we'd spend all our time training so we do try to train and equip our officers as best we can but we have to utilize and have help from outside agencies and people as well.

Yes, ma'am?

>> You mentioned going and talking to the police officers do roll call.

>> Roll call, yes, ma'am.

>> Is that at the end of the night or once a day?

>> It's usually at the beginning of every shift that a police department has. In Brentwood we have three roll calls because we work three eight hour shifts. At the beginning officers meet and assemble at a specific ‑‑ go over anything that may have occurred on a prior shift. They're aware of any calls that the officers on other shifts may have responded to, whether it be, you know, homes that were broken into, domestics that we responded to, mentally ill calls we received. It's basically a rundown of everything that's occurred in the last few shifts prior to your rival there. We also go over any specific training or topics of discussion we want to run by the officers prior to them going in service and actually going on patrol. It's something we do every single day: Like I said, each shift goes through roughly a 30 minute roll call each other.

>> I have a problem. What about speeding tickets? I live in Franklin.

>> Me too.

On the four lanes and then there's a lines that go off to the side. And whenever I turn I can't see the traffic light and there's a sign above the traffic light that says I turn on red but I can't see that when I'm coming off the exit.
And the police officer will say I'm sorry but also not giving me a ticket because I've written down that I couldn't see it.

>> You know it's there now, don't you?

>> Well, it's really Beverly (chuckles).

>> We have citizens that tell us I didn't see a sign or it's covered up or it's not in a good location. We don't place the times. A lot of times it's the state or public works for the city. They're the ones responsible for the placement. Sometimes it may not be in the best location, so something like that you could do is just call up the city and say I understand there's a sign and this is what it says but it's not in the right place or it's covered up by shrubbery. Things grow, change. Wind blows things. There's different things you could say, hey, because a lot of times we may not be aware of it and so just call and a lot of times we do that all the time with our public works department. We'll call them and they'll go and change something for us when they see something or we realize a sign's been knocked down. That's our responsibility as officers. We patrol the streets. There's a traffic light out, we're usually the ones that call. A pothole, we're the usually ones that call those in. We see those things. We do rely upon our citizens to give us some help too.

>> Is it on our driver's license, I know the police officers look at them but do police officers know to flip it over and look at the back? Base on the back of this it does say I'm hearing impaired.

>> I can't speak for all officers but typically we'll look at it, check the back of it. Also check the endorsements or restrictions that are on here. Like I said, I can't speak for other officers outside of our agency. I just know how we do.
Yes and no.

>> (Away from microphone).

>> That's right.

>> Don't give him your driver's license.
>> I wasn't planning on it.
>> Okay. Sorry.

>> Okay. I'm not speaking regarding your specific police department. I'm talking about just in general, like he was saying the police officers just talked to us and they don't seem to have the patience and they become a little aggressive with us and make the driver aggressive as well. So the police will sometimes feel ‑‑ they start to become a little frustrated and the potential of us being arrested becomes greater. How can a deaf person try to sign if their hands are handcuffed behind their back? It seems like it will become ‑‑ it looks like maybe they're resisting arrest or there's a 99 person chance that the person could possibly Sue the police department if their hands are behind their back and they couldn't communicate.

>> Well, you know, unfortunately ‑‑ and let me address a couple different things here.
Unfortunately there's a lot of stuff in the news today. You see a lot of negativity about police officers, some of it warranted, some of it not. For those out there doing the wrong thing, we don't want them there either. We want them removed, prosecuted if they vital people's rights, if they vital laws. They don't have any business being in law enforcement.
We have a hard enough time as it is just having good police officers doing the right things when we're out there each and every day. So we don't want them there.

What I can tell people is this, though: A lot of times situations ‑‑ arrest lot of things that get out of control are because of people don't comply. Even people that think they're in the right or they play be in the right if the officer's telling them to do something, the best thing that you can do under a situation like that is just comply. Because what's going to happen is it's going to be investigated, looked into and eventually the real findings are going to come out. If somebody's not able to sign or the officer's losing their impatient and you get there and then you've circulated now and you start trying to resist, it's just going to go aside for everybody.
I can only speak for the Brentwood police department unfortunately because that's where I work. We're an accreted agency. We hold ourselves to extremely high standard. We were the first agency ‑‑ or excuse me, the second agency in the state of Tennessee to be accredited nationally, which means that we have to achieve specific standards and ‑‑

>> Thank you. And I said we were the second in the state of Tennessee in 1996. We were the first in the state to be re(Away from microphone) the first one lost our accreditation. We've been accredited five times and never lost it because of the standards that we hold our officers to and that we hold the full department to. Every three years a board of outsiders comes in and they look at all our policies, they pull our reports, they look at everything we've done, they look at use of force, everything, and you have to pass 400 something standards they set forth and then they go throughout ‑‑ actually once ‑‑ every three years they go and it's a different locations throughout the United States and they convene and they rate those agencies whether they began their accreditation, held onto it, or lost it. I'm happy to say we've never lost ours since we received it in 1986.
As we said, we hold our officers to a very high standard in allow they treat people, how we do our jobs each and every day and what we expect our officers to be. And unfortunately there's some places that don't always hold their officers to those same standards. We see it on the news time and time again.

Like I said, some of it's warranted, some not.

But as I said before, the best thing you can do in any situation that you may find yourself in for that moment is just comply. If you comply we will get to the bottom of what ever happened. A lot of times we respond to a situation we're given information from a citizen who calls in or an individual who calls our dispatch center, and that dispatch center gives us the information and unfortunately so many times the information we receive, and I can't give you a statistical percentage, but so many times the information we receive isn't accurate completely. It may have some form of accuracies, but it's not always completely accurate. So that's what we're there. We're trying to determine a lot of times what happened. We're trying to gather all this information. We may instruct people to do certain things. Sometimes we place people in hand cups until we can determine. If people would just comply with us on the front end until we can sort things out, then as time goes on we're able to get a picture of what actually occurred. Believe me, that's what we're trying to do, get to the truth, but sometimes the truth takes time. Just be patient with us, but, yes, it's our job also to be patient with y'all.
Yes, ma'am?

>> So just talking worst‑case scenario, like he was saying the officer's talking, talking, he's not understanding what he's being asked to do, what is sort of the universal indication that we're doing our best to comply but we don't understand? Would it be just putting our hands on the steering wheel and sitting there? How do we indicate we're doing our best to comply when it seems like we're not following directions?

>> Like I said, nothing's in place right now but I would have some type of a placard. That would be your best thing, just something that you can make up. I went and looked on the Internet. You found stuff like this, driver's hard of hearing. It gives some different things on there. Officer, I can't. These are just things I found when I looked it up. You could use something you could come up with to help us because we do want to be able to communicate with you and be understanding and sympathetic to you have some disabilities we need to be aware of. As officers like I said we don't wake up every day wanting to come into a confrontation with the public. We're here to help. We are and that's what we want. So anything that you can do just to help us and show us something like this would be great. This is really simple just to have it quickly or readily available to us if we have the opportunity to have an encounter. Just something simple like this, but like I said, I've had many dealings with individuals who had different disabilities, and like I said, it just takes time. But it's really not that hard if we just ‑‑ everybody slows down and stuff. Yes ma'am?

>> Where I live in Bellevue, we have a lot of unmarked police cars. So I'm wary of unmarked cars. What should I be looking for and watching for to make sure if it's really a police officer or someone pretending to be a police officer?

>> A lot of places used unmarked cars for various reasons.
Everybody dries right when they see the blue rights right on top of the car. And we don't do it to trap people but we do it because we want to get we want to get a true sense of somebody's driving behavior. We don't stop people to punish or generate money for the city. When I used to ‑‑ when I was out more and stopped a lot of cars, usually probably about 40 percent of the people I stopped would receive a citation. There's a lot of stuff that comes into play when you look at whether you're going to look into a citation, somebody's driving history. How long have they been driving, how fast, populated area, things of that nature. But our No. 1 goal when it comes to traffic stops is basically to get people to change their driving habits to make them aware. Driving as we say is not a right, it's a privilege and there's so many other people on the road and we want everybody to be safe. Last thing we want to do is go to somebody's house and tell somebody that their family member or friend or somebody's been seriously injured or killed on the road. But going back to the unmarked cars. During the day and you're in a populated area, we don't have a lot of instances of people Internetting. Most of the time unfortunately those are reserved for nighttime areas, dark. When it's hard to identify sometimes. But that's again like I said before go to a well lit area where you're going to be out in the public because those people aren't going to be so apt to be brazen to go into those areas. More likely to go into areas where they're not encountered by other individuals or the public where they can see some of their illegal activity what they're attempting to accomplish. If you're uncomfortable, just acknowledge. Go to a well lit area. If it's something that's trying to impersonate us, they're probably going to leave. If they do, well then you probably know it wasn't right. We would ask at that time that you would report that because we want to know about that as well.

>> Is it okay not to roll down your window all the way or is that seen as a sign of noncompliance?

>> If it's not really seen as a sign of noncompliance. It may make us question or wonder why you're not doing that, you know. A lot of times some people do it for specific reasons because they don't really like us and want to create that barrier. Sometimes could be because they don't feel safe, don't know. Other times because they don't want to let the smell of weed out they've just been smoking. I've had that happen. It does medication us wonder, why aren't they rolling their window down. You can crack it and hand your driver's license through.

>> You obviously are dealing with some drivers that have complacency and (Away from microphone).

>> What I was saying, you also probably deal with drivers that are having complacency and not focusing on their driving.
If you get same traffic incident day in and day out and sometimes they may be speeding when they don't realize, correct?

>> That is correct. We do get drivers who are ‑‑ you get up and go through your routines and go where you need to go and not paying attention, but we all still once again have responsibility on the roadways. Like I said, driving is a privilege, not a right. Everybody else that's on that road should have an expectation that everybody out there is driving with what we call due regard for the safety of everybody that's on the road, which means that when you receive your driver's license there's certain things that each and every one of us agreed to. We agreed to add here to the laws and rules of the road so we all have responsibility. We see huge numbers now of crashes, that's what we call them. A lot of people call them accidents. We don't really call them accidents because most of the time it's something that somebody contributed to. Yes, it's an accident but it's really a crash. It's usually a lot of times from somebody's neglect one way or another that created a situation, whether it be ‑‑ this is the big one we see today, the texting. Our accidents, our crashes have skyrocketed because everybody's head is in their mobile device and unfortunately a lot of people are getting hurt. A lot ‑‑ throughout the United States crashes are going up because everybody's distracted by a lot of cars. And that's why now we have the graduated driver's license for young drivers, because we realize that there the biggest percentage of people dollar in crashes and also not only are they the biggest percentage, but it's because they don't have a lot of experience and there's a lot of distractions for a new driver. That's limited to one person in the car with them because if you've got a whole bunch of teenage girls or guys, they're all talking, telling them to do things, hey look over here and they're learning to drive. Your first couple years you don't know how. It's just by chance. You're trying to be safe but you really don't know what your car can do. I used to go to the schools and would talk to the kids and I would ask them, I said what is the most dangerous weapon that I have that I utilize each and every day or have the opportunity to utilize. It's your gun. I said no it's not. It's the 3,000‑pound or 4,000‑pound car that I get in that I operate every single day. It's a huge responsibility that I have that I drive safely and that's why I tell them it's a huge responsibility they drive safely and they agree and do the things they said they were going to do when they receive their driver's license.

>> One thing I've always said to my kids and people when they're going to drive is treat your car, your truck, vehicle as a loaded gun.

>> It just takes a second. Very true.

>> One quick question for you. I'm not sure if you've experienced this or not, have anyone in your area, have they ever caught someone who was hard of hearing or deaf or they were trying to impersonate a deaf person? They were acting like they were deaf maybe to escape something?

>> I've never come across anybody that has done that and I don't know anybody within our department that has. I'm not aware of any situations where that's occurred.
>> Okay.
>> Thank you very much.